Frequently Asked Questions

1. What are your candles made of? Our candles are crafted using 100% soy wax, premium fragrance oils, and wood wicks. We prioritize natural ingredients for a clean and eco-friendly burn.

2. Are your candles safe for use around pets and children? Yes, our candles are made without harmful additives and toxins commonly found in paraffin candles. However, it's always a good practice to keep candles out of reach of pets and children and never leave them unattended while lit.

3. How long do your candles burn? Generally, our candles burn up to 80 hours, ensuring you enjoy their delightful fragrance for a substantial period.

4. Do you offer customizable or personalized candles? Yes, we do! We offer custom candle orders for special events like weddings, birthdays, or corporate gifts. Fill out our bulk order form to get a quote!

5. Do you ship internationally? At the moment, we only offer domestic shipping within the United States. However, we're working on expanding our shipping capabilities to serve international customers in the future.

6. How should I care for my candles to ensure optimal performance? To ensure a clean and even burn, trim the wick to about 1/4 inch before each use and keep the candle away from drafts. Additionally, allow the candle to create a full melt pool (liquid wax reaching the edges) during each use to prevent tunneling and maximize fragrance throw. If you do not burn the candle for this allotted time, you may have trouble relighting it in the future.

7. Are your packaging materials eco-friendly? Yes, we strive to minimize our environmental footprint by using recyclable and biodegradable packaging materials whenever possible. Our packing peanuts are 100% biodegradable and can dissolve in water. Our commitment to sustainability extends to every aspect of our business.

8. Do you offer wholesale or bulk pricing for retailers? Yes, we offer wholesale pricing for retailers interested in carrying our products. Please fill out our wholesale forum on our website to inquire.

9. How can I contact customer support for further assistance? If you have any other questions or need assistance with your order, don't hesitate to contact us via email at lumelightcompany@gmail.com. We're here to help!